Shipping & Return Policy
Last Updated: March 16, 2026
This policy outlines the shipping, delivery, and return terms for orders placed on Valon Perfumes (https://www.valon.pk), operated by Valon SMC-Private Limited.
1. SHIPPING POLICY
STANDARD SHIPPING (FLAT RATE)
A flat shipping fee of Rs. 250 is charged on all orders across Pakistan, excluding promotional or sale offers where shipping terms may differ.
FREE SHIPPING
Orders with a total value of Rs. 2,999 or above qualify for free standard shipping.
2. ORDER PROCESSING & DISPATCH
Orders are usually processed and dispatched within 1–2 working days after order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Once the order is dispatched, customers may receive shipping confirmation via SMS, email, or phone.
3. DELIVERY TIME
Estimated delivery time is 4–6 working days after dispatch, depending on the destination within Pakistan.
Delivery timelines may vary due to:
Remote locations
Courier delays
Weather conditions
Public holidays or unexpected circumstances
Valon Perfumes is not responsible for delays caused by third-party courier services.
4. RETURN & EXCHANGE POLICY
We offer a 30-day easy return policy for customer satisfaction.
Customers may request a return or exchange if:
The product arrives damaged,
The wrong item was delivered, or
The customer is not satisfied with the quality of the product.
Customers must contact our support team within 30 days of receiving the order.
5. RETURN CONDITIONS
To qualify for a return:
The product must be returned in original packaging where possible.
Customers may be asked to provide photo or video proof of the issue.
Returns must be requested before the 30-day return window expires.
6. RETURN PROCESSING
Once the returned item is received and verified:
The return will be processed within 2–4 working days.
Depending on the situation, customers may receive:
A replacement product, or
A refund via the original payment method or bank transfer.
7. CONTACT FOR RETURNS OR SHIPPING ISSUES
For shipping inquiries or return requests, please contact:
Valon SMC-Private Limited
Website: https://www.valon.pk
Email: contact@valon.pk
Phone: +92 315 1182566
Our support team will assist you as quickly as possible.